3 ms·

I had the opposite experience with Dyson. A $350 Dyson vacuum I bought stopped working a month after I bought it. I determined that a faulty battery was to blam

I had the opposite experience with Dyson. A $350 Dyson vacuum I bought stopped working a month after I bought it. I determined that a faulty battery was to blame. When I called customer support, they tried to sell me a new battery (I forget the price they quoted me, I think it was at least $50). It was only after I protested that they agree to send me a new battery for free. I got the strong impression that their company policy was to first try to sell a replacement part to take advantage of rubes; only if the customer refused to pay would they offer a new battery for free. Really disappointing quality and service from such an intensively marketed brand. It was especially annoying since the vacuum came with this pompous little booklet about "the Dyson story", how Dyson represents British engineering at it's finest, etc.

tgtweak 6y ago
That's really too bad - my own experience was with a dyson DC21 canister that I bought in 2008 - after 6 years the power head started intermittently turning off while cleaning. They sent an entirely new power head no questions asked. It kept working for another 6 years without any other issues, then it just refused to turn on one day. I called and asked if they could service it and they said sadly the unit was discontinued several years ago but that they could send me the factory service manual and that the issue was likely with the connection between the reeling cord assembly and the main board. Sure enough, I guess reefing on that cord for 12 years caused it to come loose - 30 minutes later it was back up and running and I still use it to this day. Worth noting that this thing still cleans as strong today as it did back then. Perhaps Dyson Canada is different than US - I've seen a LOT of refurbished dysons on various marketplaces so I'm guessing they are not flawless - the fact there are so many refurbs however leads me to believe they are exchanging them without asking questions and that they are quite serviceable.

tgtweak 6y ago

That's really too bad - my own experience was with a dyson DC21 canister that I bought in 2008 - after 6 years the power head started intermittently turning off while cleaning. They sent an entirely new power head no questions asked. It kept working for another 6 years without any other issues, then it just refused to turn on one day. I called and asked if they could service it and they said sadly the unit was discontinued several years ago but that they could send me the factory service manual and that the issue was likely with the connection between the reeling cord assembly and the main board. Sure enough, I guess reefing on that cord for 12 years caused it to come loose - 30 minutes later it was back up and running and I still use it to this day. Worth noting that this thing still cleans as strong today as it did back then. Perhaps Dyson Canada is different than US - I've seen a LOT of refurbished dysons on various marketplaces so I'm guessing they are not flawless - the fact there are so many refurbs however leads me to believe they are exchanging them without asking questions and that they are quite serviceable.