It's not that bad: http://getsatisfaction.com/ycombinator http://getsatisfaction.com/ycombinator Seems pretty upfront to me. It used to be worse but 37signals

It's not that bad: http://getsatisfaction.com/ycombinator http://getsatisfaction.com/ycombinator Seems pretty upfront to me. It used to be worse but 37signals called them out publicly a while ago and there was a whole big thing. Now they are essentially competing honestly with the customer support of other companies. This is aggressive but I'm not sure I could call it unfair.