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A few that I go out of my way to recommend: Logitech, Fellows, Dyson and Breville. Each has just straight up sent me a new unit or full replacement part when t

A few that I go out of my way to recommend: Logitech, Fellows, Dyson and Breville. Each has just straight up sent me a new unit or full replacement part when the previous one failed with no rma or warranty check - none of that nonsense just great service. Dyson support even sent me full factory service manual for the unit 5 years after it was discontinued (and 7+ out of warranty) since I wanted to troubleshoot a power supply issue which ended up working fine after resoldering the main power cord to the power board. These companies are increasingly rare.

vecinu 6y ago
> Dyson Interesting! My AM11 fan started screeching and making a strange noise so I called in and my warranty had expired just a month ago and all they could do is replace my unit with a refurbished one. Sounded fine to me, especially because it was out of warranty, officially, but the unit that came was a different color and cosmetically in horrible condition, much worse than the one I sent in. At least it didn't squeak or screech and I suppose the fact they even helped out outside of the warranty period is nice.
- deleted 6y ago
  [deleted]
masklinn 6y ago
> These companies are increasingly rare. Even more so as the existing one are moving away from it, the logitech of today seem significantly worse than the logitech of 10-15 years ago for instance.
- tgtweak 6y ago
  Had an issue with my headset after 3 years and they shipped a new one out at no cost to me without any return required.
7952 6y ago
The trouble with Dyson is low quality parts and build quality in some of their devices. They sell because of amazing marketing.
gautamcgoel 6y ago
I had the opposite experience with Dyson. A $350 Dyson vacuum I bought stopped working a month after I bought it. I determined that a faulty battery was to blame. When I called customer support, they tried to sell me a new battery (I forget the price they quoted me, I think it was at least $50). It was only after I protested that they agree to send me a new battery for free. I got the strong impression that their company policy was to first try to sell a replacement part to take advantage of rubes; only if the customer refused to pay would they offer a new battery for free. Really disappointing quality and service from such an intensively marketed brand. It was especially annoying since the vacuum came with this pompous little booklet about "the Dyson story", how Dyson represents British engineering at it's finest, etc.
- tgtweak 6y ago
  That's really too bad - my own experience was with a dyson DC21 canister that I bought in 2008 - after 6 years the power head started intermittently turning off while cleaning. They sent an entirely new power head no questions asked. It kept working for another 6 years without any other issues, then it just refused to turn on one day. I called and asked if they could service it and they said sadly the unit was discontinued several years ago but that they could send me the factory service manual and that the issue was likely with the connection between the reeling cord assembly and the main board. Sure enough, I guess reefing on that cord for 12 years caused it to come loose - 30 minutes later it was back up and running and I still use it to this day. Worth noting that this thing still cleans as strong today as it did back then. Perhaps Dyson Canada is different than US - I've seen a LOT of refurbished dysons on various marketplaces so I'm guessing they are not flawless - the fact there are so many refurbs however leads me to believe they are exchanging them without asking questions and that they are quite serviceable.

vecinu 6y ago

> Dyson Interesting! My AM11 fan started screeching and making a strange noise so I called in and my warranty had expired just a month ago and all they could do is replace my unit with a refurbished one. Sounded fine to me, especially because it was out of warranty, officially, but the unit that came was a different color and cosmetically in horrible condition, much worse than the one I sent in. At least it didn't squeak or screech and I suppose the fact they even helped out outside of the warranty period is nice.

deleted 6y ago
[deleted]

masklinn 6y ago

> These companies are increasingly rare. Even more so as the existing one are moving away from it, the logitech of today seem significantly worse than the logitech of 10-15 years ago for instance.

tgtweak 6y ago
Had an issue with my headset after 3 years and they shipped a new one out at no cost to me without any return required.

7952 6y ago

The trouble with Dyson is low quality parts and build quality in some of their devices. They sell because of amazing marketing.

gautamcgoel 6y ago

I had the opposite experience with Dyson. A $350 Dyson vacuum I bought stopped working a month after I bought it. I determined that a faulty battery was to blame. When I called customer support, they tried to sell me a new battery (I forget the price they quoted me, I think it was at least $50). It was only after I protested that they agree to send me a new battery for free. I got the strong impression that their company policy was to first try to sell a replacement part to take advantage of rubes; only if the customer refused to pay would they offer a new battery for free. Really disappointing quality and service from such an intensively marketed brand. It was especially annoying since the vacuum came with this pompous little booklet about "the Dyson story", how Dyson represents British engineering at it's finest, etc.

tgtweak 6y ago
That's really too bad - my own experience was with a dyson DC21 canister that I bought in 2008 - after 6 years the power head started intermittently turning off while cleaning. They sent an entirely new power head no questions asked. It kept working for another 6 years without any other issues, then it just refused to turn on one day. I called and asked if they could service it and they said sadly the unit was discontinued several years ago but that they could send me the factory service manual and that the issue was likely with the connection between the reeling cord assembly and the main board. Sure enough, I guess reefing on that cord for 12 years caused it to come loose - 30 minutes later it was back up and running and I still use it to this day. Worth noting that this thing still cleans as strong today as it did back then. Perhaps Dyson Canada is different than US - I've seen a LOT of refurbished dysons on various marketplaces so I'm guessing they are not flawless - the fact there are so many refurbs however leads me to believe they are exchanging them without asking questions and that they are quite serviceable.