It is neither harsh nor unfair, it's reality. Your response is a generalisation. Perhaps you've had a great experience in the past that leads you to believe it

It is neither harsh nor unfair, it's reality. Your response is a generalisation. Perhaps you've had a great experience in the past that leads you to believe it to be universally true. But not all doctors do care. I lived in the US for four years and we had a child while we were there. During that process we encountered both an obstetrician and a paediatrician who cared very little. The latter in particular. Different people are motivated by different things. Some are motivated by wealth, some by prestige, some by compassion, some just by having a stable job. Doctors are people. Particularly in an industry where you can earn a great deal of money, motivations get skewed. All that said, the parent comment is also a generalisation. People do care, there are some fantastic, compassionate people working in medicine in the US.