3 ms·

Shouldn't you be able to demand an explanation of how that score was calculated under GDPR? I'm really curious as to what it means now!

• dijksterhuis 6y ago
  I'm betting it was just a rating out of 10 the person answering the phone did after each call.
• dane-pgp 6y ago
  https://gdpr-info.eu/art-14-gdpr/ https://gdpr-info.eu/art-14-gdpr/ "2. In addition to the information referred to in paragraph 1, the controller shall provide the data subject with the following information necessary to ensure fair and transparent processing in respect of the data subject: ... (g) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject."
  • indziektor 6y ago
    Case in point, I was just recently getting nowhere on an obviously automated decision, so I sent an email quoting GDPR Article 15(1)(h) (instead of Article 14) and got it resolved amicably within an hour. Maybe just coincidence, but their follow-up was a complete 180. I suppose it could be abused to get around certain automatic safeguards, but I made it clear that my intentions where just to ensure that my data is correct and being processed fairly, as I was sure it wasn't the case. But that requires that the company even cares about following the GDPR correctly, or perhaps even the Data Protection Authority of a given EU country. I know of one small but popular enough data broker that's been operating for years in the EU and flaunting the GDPR without any punishment so far. Not sure if this is the place to advertise it. But I suppose somebody whose GDPR rights were violated has to lodge a complaint first.
• klyrs 6y ago
  In Europe, sure. But imho if a customer verbally abuses employees, it's perfectly fair to cease doing business with them.