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Ask HN: Why are phone trees and call waiting still horrible in 2020?
- rdtwo 6y agoBecause nobody has made an app or service that maps them and automatically bypasses them. It should be possible to do but a bit expensive
- dylz 6y agoBecause people don't want to provide support. I absolutely hate worthless phone trees, just give me a self service portal.
- draw_down 6y agoNo incentive to improve