4 ms·

Fair point. We genuinely appreciate the comments and find a lot of value in the feedback.

• clairity 6y ago
  no worries, programmed customer support is a little niggle of mine†, so i'm a little sensitive to it. =) it can trigger defensiveness, disdain, or even mischievous inquest rather than the desired complicity. being straightforward is a simpler and safer strategy. † such programming is indicative of coercive business processes, which typically extends to communication with customers to avoid liability due to that coerciveness