3 ms·
That's definitely a mistake on the store's part and should have been a quick return / swap for you. What generally happens is: (1) associate is dispatched to p
by ethbro 6y ago
That's definitely a mistake on the store's part and should have been a quick return / swap for you.
What generally happens is: (1) associate is dispatched to pick an online order, listed by SKU and bring it up front, (2) they arrive at the bay and start looking around for a match, (3) while they are supposed to verify down to the SKU level, sometimes they say "DeWalt 20V circular saw" = "DeWalt 20V circular saw", grab it, and move on, (4) repeat for the next order.
That's assuming there's stock in the store. In the event it's Ship-to-Store, you add the additional touch of warehouse getting it right. Although in my experience that rarely goes wrong (because automatic verification, etc as things go out).
I always do a SKU / item check if there's anything that might be a problem. In my personal experience, it happens ~1:50 orders (usually with easily confusable substitutions).