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There are probably Twitter employees whose job it is to reset emails all day long. Having 2 separate computers and accounts, one for for resetting emails (which
by Thorrez 6y ago
There are probably Twitter employees whose job it is to reset emails all day long. Having 2 separate computers and accounts, one for for resetting emails (which is done all day) and one for responding to email sounds like quite a burden on employees. How are they going to get the name of the account from one computer to the other? Copy and paste won't work. Retyping from one computer to the other surely will result in typos.
- zentiggr 6y agoI'd say a typo rate is an acceptable tradeoff for air-gapping privileged access.
- Thorrez 6y agoThe typos themselves could be a vector for attack. The attacker asks for a reset for one account with a capital I and maybe gets a reset for a different account with a lowercase l.
- zentiggr 6y agoSounds like that's a font selection issue for the admins - there are good choices of font that are unambiguous, they've been linked here.