I've had mixed experiences. Sometimes they fix stuff quickly or are helpful about service changes or questions. Other times it feels like beating your own hand

I've had mixed experiences. Sometimes they fix stuff quickly or are helpful about service changes or questions. Other times it feels like beating your own hand with a hammer. The worst was when we last switched phones we traded our old phones in. My new phone arrived and my wife's just...didn't. It took weeks to make them believe we didn't steal her phone for some reason and they wouldn't give us the photo from the Fedex delivery receipt (in case it just went to one of our neighbors). It turns out that yes, it did go to our neighbor's house right when they had moved in and it took a couple months for them to even get to the package. In the meanwhile we escalated, escalated, escalated, and so on for weeks until somebody finally just shipped my wife another phone. It could have all been solved in maybe 10 seconds with the delivery photo. Despite that, our phone bill is almost free with all the rebates and data usage refunds and we've traveled all over the planet with the service and it works fantastically.