A peter drucker quote comes to mind from his book "the executive" circa 1960 paraphrasing from memory: the number one complaint from CEOs is that I can't get ah

A peter drucker quote comes to mind from his book "the executive" circa 1960 paraphrasing from memory: the number one complaint from CEOs is that I can't get ahead for tomorrow because of all the problems of today. The complaint was so pervasive it was almost boring to hear it. This sets up three issues: management, quality (often boils down to stopping opportunity defects and being customer driven) , and organizational behavior which is getting it to agree and execute. All three play into cutting down the chaos including being customer driven which gets tons of corporate lip service but not the real deal like what we've seen Alan bezos/amazon in other hn posts. Not being customer driven is a broad spectrum problem with many many structural downsides including loss of competitiveness which takes years to get back, wasted resources. Fixing this often requires strong, top down changes. And obviously lack of customers means lack of profit which stresses capex.