4 ms·
as an aside, i get a little weary of "corporate support voice" as you exhibit here, when representing a company, including the initial "thanks!" and "restating
by clairity 6y ago
as an aside, i get a little weary of "corporate support voice" as you exhibit here, when representing a company, including the initial "thanks!" and "restating the problem" multiple times so the customer feels (accurately) heard. you could have just said,
"We haven't seen drop offs in conversion so far, mainly because we verify after checkout, not before.", which answers the question more directly and succinctly.
no offense to you of course. it's better to get an overly verbose, but still informative, response than none. and the product looks genuinely useful to online businesses.
- Adams472 6y agoFair point. We genuinely appreciate the comments and find a lot of value in the feedback.
- clairity 6y agono worries, programmed customer support is a little niggle of mine†, so i'm a little sensitive to it. =) it can trigger defensiveness, disdain, or even mischievous inquest rather than the desired complicity. being straightforward is a simpler and safer strategy. † such programming is indicative of coercive business processes, which typically extends to communication with customers to avoid liability due to that coerciveness