The less happy news is: - Margins dropped from 24% to 17%. [page 1] - Diluted EPS dropped from 14.21 to $10.13. [page 1] - They now have 20,000 more employee

The less happy news is: - Margins dropped from 24% to 17%. [page 1] - Diluted EPS dropped from 14.21 to $10.13. [page 1] - They now have 20,000 more employees to pay out of their reduced income. [page 2]