3 ms·
We see UpUp as a piece of our overall fraud strategy. We lend $35,000 vehicles to renters without meeting them in person. Often we are up against very determine
by cglace 6y ago
We see UpUp as a piece of our overall fraud strategy. We lend $35,000 vehicles to renters without meeting them in person. Often we are up against very determined bad actors. What we have found is that if you make a fraudsters job a little bit harder they will move onto the easier target.
- Alupis 6y agoOverwhelmingly true. Even something as simple as sending an email or a phone call to "verify the shipping address" is enough to smoke out actual fraud vs. a real customer. But... that takes time and resources from customer service, and isn't as fool-proof as having access to the actual bank/card account.
- splonk 6y agoThe saying we had when I worked on this was that we weren't trying to stop fraud, we were just trying to be a slightly harder target than eBay.