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I don't think much of this article. The Brown M&M example seems a bit convoluted and anyway "what to do instead" is just a bunch of platitutes. "Write doc to ma
by Pamar 6y ago
I don't think much of this article.
The Brown M&M example seems a bit convoluted and anyway "what to do instead" is just a bunch of platitutes.
"Write doc to make it searchable" ... ¯\_(ツ)_/¯
In my experience one of the big problems (I just had a call from one of my users demonstrating exactly this point) is that often there is a disconnect in terms of vocabulary.
What the business calls a "refresh" of System X123 could be any of "full copy from prod of the whole X123 data", "can we please just import the subset of data I created in X123 Test?", "X123 provides a sort of materialized view of the sale prices to Z567, but it seems that the view is outdated, can we please refresh that"?
This happens (albeit less severely ... "usually") inside IT itself at least when the organization gets over a certain size. So dataset are named with their content, but the actual content might change scope or the part which is more relevant varies for each consumer, therefore both the provider and the N consumers tend to refer to the same thing with slightly different names while the "correct" name is already used for something else in different context (e.g.: "Sale prices" - is it now? future? historical? only for agents? only for a specific country/market...?).
Even just having a single, unambiguous lexicon would help a lot (and would make the "searchabilitly" a bit less mythical) but I don't see this or similar points addressed, while apparently the detail of the sound and light equipment deployed by Van Halen seems to definitely require some space.
- yjftsjthsd-h 6y agoI once had the joy of working for a company that had rebranded its own products, sometimes multiple times, and was inconsistent about which name would call things by. Oh, and several products had similar names and would be abbreviated to the same thing. Helpdesk spent an insane amount of time just finding out what product any given ticket was actually for; they had a document that tried to to list all products and all the names that each product was known by and who a point of contact was for each product, but it was incomplete and didn't necessarily have enough information disambiguate many cases.
- Pamar 6y agoWell, yes - this is a somewhat extreme case but the problem is the same even for internal-use-only corporate systems. And it becomes even more acute when (as it is my case) your first language is not the same originally used to develop the first version of the system. (Imagine an ERP system built in UK and adopted and customized by a French company, for example: IT would probably use 20% of French terms/names, the rest will be in English... Business will do the opposite).