Option 1 simply won't work for customers. If a customer is buying something from the Amazon.com website they should expect to be able to get answers about it fr

Option 1 simply won't work for customers. If a customer is buying something from the Amazon.com website they should expect to be able to get answers about it from Amazon. If a customer was defrauded or didn't get their product etc., Amazon should not be allowed to throw up their hands and say "I don't know what you're talking about."