At some point in a Product Engineering team you will be tired of every bug or issue being urgent and critical. This usually happens after dealing with several p

At some point in a Product Engineering team you will be tired of every bug or issue being urgent and critical. This usually happens after dealing with several problems informed by late night Slack messages. At this point nobody really knows which issue is an urgent incident, which is worth waiting to the next morning and which isn’t even something worth solving. All this is harmful for the team’s culture and for the business itself. When everything becomes urgent, nothing is urgent and nobody cares anymore.