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https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... > In

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... > In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. There is a potential exemption for digital content "if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance," but Apple does not appear to have its customers agree to that. Specifically called out in their UK conditions: > Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason. https://www.apple.com/legal/internet-services/itunes/uk/terms.html https://www.apple.com/legal/internet-services/itunes/uk/term... Presumably in other European terms as well, I checked the UK because it's in English.

p49k 6y ago
> Apple does not appear to have its customers agree to that Actually, with an EU iTunes account, you have an additional popup dialog you have to agree to with every in-app purchase where you have to agree that it does not qualify for the exemption.
- stordoff 6y ago
  FWIW, I don't recall ever seeing this in the UK - I've just tried an in-app purchase, and it just gives the "Double-Click to Pay" FaceID screen (which lists description, account, and price, but no information about refunds/exemptions).
  - nyuszika7h 6y ago
    The popup will appear after approving the Face ID prompt IIRC, as an additional confirmation before finalizing the transaction, but as I said it only starts appearing if Apple detects refund abuse and flags your account.
- nyuszika7h 6y ago
  That popup will only appear if your account has already been flagged by Apple for refund abuse. It certainly does not appear every time. They have an "I would like to cancel this purchase" option in the EU for a reason, which gives you an unconditional refund within 14 days as long as you didn't get that popup when purchasing.

p49k 6y ago

> Apple does not appear to have its customers agree to that Actually, with an EU iTunes account, you have an additional popup dialog you have to agree to with every in-app purchase where you have to agree that it does not qualify for the exemption.

stordoff 6y ago
FWIW, I don't recall ever seeing this in the UK - I've just tried an in-app purchase, and it just gives the "Double-Click to Pay" FaceID screen (which lists description, account, and price, but no information about refunds/exemptions).
- nyuszika7h 6y ago
  The popup will appear after approving the Face ID prompt IIRC, as an additional confirmation before finalizing the transaction, but as I said it only starts appearing if Apple detects refund abuse and flags your account.
nyuszika7h 6y ago
That popup will only appear if your account has already been flagged by Apple for refund abuse. It certainly does not appear every time. They have an "I would like to cancel this purchase" option in the EU for a reason, which gives you an unconditional refund within 14 days as long as you didn't get that popup when purchasing.