6 ms·

I've never heard of any jurisdiction where unconditional refunds are required. A lot do require refunds if the product is faulty but that's different.

fnord123 6y ago
The jurisdiction that will come to most minds is the EU, but it has exemptions for digitally downloaded content and unsealed software. https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...
- wlesieutre 6y ago
  Apple explicitly does not claim that exemption, the 14 day no-questions-asked refund period is called out in their terms and conditions. > Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason
  - avianlyric 6y ago
    Apple will start applying that exemption if you abuse their refund process. One or two refunds in a short period is usually enough to trigger it, and it disappears again after some “good behaviour”.
    - nyuszika7h 6y ago
      I don't know why you're being downvoted, you're completely right. If your account is flagged, they will show an additional popup like this: https://9to5mac.com/wp-content/uploads/sites/6/2015/01/b7lgr-acuaa_g35-large.png https://9to5mac.com/wp-content/uploads/sites/6/2015/01/b7lgr... It seems pretty random when it's applied though. Some got it after just one refund, meanwhile I've had multiple refunds, and I got that popup once for a $1 purchase but then never again and I was able to request a refund again.
jahaja 6y ago
In Sweden you have to explicitly waive your right to a refund. Otherwise you can do it for 14 days.
dgellow 6y ago
Europe does have 14 days refund for online orders, without conditions. https://ecommercenews.eu/online-returns-in-europe/ https://ecommercenews.eu/online-returns-in-europe/
wlesieutre 6y ago
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... > In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. There is a potential exemption for digital content "if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance," but Apple does not appear to have its customers agree to that. Specifically called out in their UK conditions: > Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason. https://www.apple.com/legal/internet-services/itunes/uk/terms.html https://www.apple.com/legal/internet-services/itunes/uk/term... Presumably in other European terms as well, I checked the UK because it's in English.
- p49k 6y ago
  > Apple does not appear to have its customers agree to that Actually, with an EU iTunes account, you have an additional popup dialog you have to agree to with every in-app purchase where you have to agree that it does not qualify for the exemption.
  - stordoff 6y ago
    FWIW, I don't recall ever seeing this in the UK - I've just tried an in-app purchase, and it just gives the "Double-Click to Pay" FaceID screen (which lists description, account, and price, but no information about refunds/exemptions).
    - nyuszika7h 6y ago
      The popup will appear after approving the Face ID prompt IIRC, as an additional confirmation before finalizing the transaction, but as I said it only starts appearing if Apple detects refund abuse and flags your account.
  - 6y ago

fnord123 6y ago

The jurisdiction that will come to most minds is the EU, but it has exemptions for digitally downloaded content and unsealed software. https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...

wlesieutre 6y ago
Apple explicitly does not claim that exemption, the 14 day no-questions-asked refund period is called out in their terms and conditions. > Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason
- avianlyric 6y ago
  Apple will start applying that exemption if you abuse their refund process. One or two refunds in a short period is usually enough to trigger it, and it disappears again after some “good behaviour”.
  - nyuszika7h 6y ago
    I don't know why you're being downvoted, you're completely right. If your account is flagged, they will show an additional popup like this: https://9to5mac.com/wp-content/uploads/sites/6/2015/01/b7lgr-acuaa_g35-large.png https://9to5mac.com/wp-content/uploads/sites/6/2015/01/b7lgr... It seems pretty random when it's applied though. Some got it after just one refund, meanwhile I've had multiple refunds, and I got that popup once for a $1 purchase but then never again and I was able to request a refund again.

jahaja 6y ago

In Sweden you have to explicitly waive your right to a refund. Otherwise you can do it for 14 days.

dgellow 6y ago

Europe does have 14 days refund for online orders, without conditions. https://ecommercenews.eu/online-returns-in-europe/ https://ecommercenews.eu/online-returns-in-europe/

wlesieutre 6y ago

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua... > In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. There is a potential exemption for digital content "if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance," but Apple does not appear to have its customers agree to that. Specifically called out in their UK conditions: > Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason. https://www.apple.com/legal/internet-services/itunes/uk/terms.html https://www.apple.com/legal/internet-services/itunes/uk/term... Presumably in other European terms as well, I checked the UK because it's in English.

p49k 6y ago
> Apple does not appear to have its customers agree to that Actually, with an EU iTunes account, you have an additional popup dialog you have to agree to with every in-app purchase where you have to agree that it does not qualify for the exemption.
- stordoff 6y ago
  FWIW, I don't recall ever seeing this in the UK - I've just tried an in-app purchase, and it just gives the "Double-Click to Pay" FaceID screen (which lists description, account, and price, but no information about refunds/exemptions).
  - nyuszika7h 6y ago
    The popup will appear after approving the Face ID prompt IIRC, as an additional confirmation before finalizing the transaction, but as I said it only starts appearing if Apple detects refund abuse and flags your account.
- 6y ago