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Where this analogy fails is that shipping is not a fixed percent of a product cost. And the cost of refund is the same to Apple for a product that cost $1 just
by glofish 6y ago
Where this analogy fails is that shipping is not a fixed percent of a product cost.
And the cost of refund is the same to Apple for a product that cost $1 just as it is for products that cost $100.
- jbob2000 6y agoMy point is that the fee is about “delivering you the customer”. Apple delivered you the customer. That the customer and you were unhappy is no bearing on their ability to deliver that customer to you.
- sukilot 6y agoThey didn't deliver a customer. They delivered a non-customer.
- glofish 6y agoExactly this. Apple has all the reasons to entice the customer into buying the product and encouraging them to do so by offering a full refund, and they take none of the risks because the make the same money either way. I am surprised of how many people don't see the conflict of interest here.