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I used to have a friend who did a bit of contractor work, and he swore up and down by Sears “Craftsman” tools; not because they were the best (they were far fro

I used to have a friend who did a bit of contractor work, and he swore up and down by Sears “Craftsman” tools; not because they were the best (they were far from it), but because they had the best warranties. Every tool, he claimed, would wear out sooner or later, and Sears would always replace with a brand new one, no questions asked. I think there's some kind of point to be made here about broken economies and waste, but anyway it's a story that stuck with me.

labster 6y ago
Sears eventually decided that not enough people returned the tools, and eventually started selling low-quality Craftsman products. I bought a water wand for spraying the yard and dog (mainly the dog, he really loved biting the spray), and had to return it 10 times for a replacement over the course of two years. Thing kept breaking in the metal rod. Then they had to give me a different design, got another 10 replacements that consistently broke below the handgrip. Eventually the store down the block from me closed, and Sears sold the Craftsman brand while it still had value.