The problem here is that something that's useful for users (saving time with knowledge panels, question/answer lists, and suggested searches) also takes away cl

The problem here is that something that's useful for users (saving time with knowledge panels, question/answer lists, and suggested searches) also takes away clicks from other websites. Something can be both good for the user in the short-term (quicker answers) and bad for the user in the long term (fewer websites survive if clicks are diverted). We have the same issue with "ecosystems". It's great for the user that the Google Assistant can ring the Pixel phone if you don't know where it is. But it's one more feature that locks our smaller/independent competitors.