I completely understand what you’re saying. This is the result of companies creating bad chatbots. What the chatbot does is telling you “I don’t understand you”

I completely understand what you’re saying. This is the result of companies creating bad chatbots. What the chatbot does is telling you “I don’t understand you” and that’s it. That leaves you with a really bad experience. I always say that you must combine your chatbot with a live chat, so that if the chatbot doesn’t understand you, a human can always take over.