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First sentence of your second link : "If you’re a ProtonMail free user, you can export emails individually and save them locally on your device". Good luck whe
by antpls 6y ago
First sentence of your second link : "If you’re a ProtonMail free user, you can export emails individually and save them locally on your device".
Good luck when you have 3000 emails and you are physically disabled.
In other words, signing in and using the service is "free", but you must pay to quit it or move to another provider.
There are also many other data than just emails : contact list, your private keys, the folders/tags you used, and all other personal data that Protomail may have about you.
Facebook and Google allow you to download a single zip of _all_ your data, at any time you wish, _for free_. They do it because it is required by the _law_, not because they are being nice.
So, yep. I would send a big warning to anyone who wants to try Protonmail, because Protonmail's terms of service uses dark pattern in that regard, and probably illegal in EU or California.
- dgellow 6y agoSo you’re talking specifically about the FREE tier, not the Prontomail service itself. If you want to get an export of all the data they have on you, you can send them a request via their support, they are compliant with Swiss privacy shield which is basically a more strict version of GDPR. They have 30 days to comply once the request has been sent to them. Nothing to do with a dark pattern.
- antpls 6y ago> Swiss privacy shield which is basically a more strict version of GDPR That's not true. I'm talking about consumer rights. In fact, last I checked (about 1 or 2 months ago), Data Portability Right doesn't even exist in Swiss laws, but it does exist in GDPR and the California Privacy Act. Protonmail is all built around the Swiss bank image of "your data is as secure than your money". Protonmail doesn't even offer IMAP for free. If you agree with their methods, no one will stop you to use their services. But again : they do NOT comply with basic consumer rights common to other providers, and I wouldn't recommend them to anyone I know
- dgellow 6y agoLet's check. I just sent their support an email to ask for all personal data they have on me (I'm living in the EU, and have Swiss citizenship). I will update in this thread once I have an answer, and if I don't have one then that will be a good reason to write a blog article... Regarding the IMAP support, I don't see how it's an issue that they provide it to their paid tier. ProtonMail is a paid service, with an option to have limited free accounts.