From Google's point of view, it probably works as quite an effective filter. If a Google issue has made it to the HN front-page, it's probably worth looking at.

From Google's point of view, it probably works as quite an effective filter. If a Google issue has made it to the HN front-page, it's probably worth looking at. Of course, this doesn't absolve them of the matter of it being the only way to get support.