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10 Reasons Why you should use chatbots
- Etheryte 6y agoNever have I ever actually seen a chatbot that works well and is convenient to use. In best-case scenarios it's annoying until it hands the conversation over to a human, in the worst case it just goes around in circles and I leave the site. It's a classic case of choosing cost savings over your customer comfort. I'm not saying you're wrong, you're free to run your business however you like, but personally I will take my money elsewhere.
- chatimize 6y agoI completely understand what you’re saying. This is the result of companies creating bad chatbots. What the chatbot does is telling you “I don’t understand you” and that’s it. That leaves you with a really bad experience. I always say that you must combine your chatbot with a live chat, so that if the chatbot doesn’t understand you, a human can always take over.