Theory based on some output I've read: It's good enough to actually start replacing a lot of customer service jobs. Not just being a shitty annoyance like curr

Theory based on some output I've read: It's good enough to actually start replacing a lot of customer service jobs. Not just being a shitty annoyance like current bots but being useful in that it will be as flexible as a human, directing you to good help via vague terms, potentially being smart enough to refer you higher up if necessary. Getting rid of all those screening call center employees is potentially very lucrative.