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Thanks for reading! A big theme that my co-author and I write about is that process / incentive / team structure problems can easily masquerade as people probl

Thanks for reading! A big theme that my co-author and I write about is that process / incentive / team structure problems can easily masquerade as people problems. That is, it's common for someone to appear to be incompetent or a jerk as a person, when in reality a poorly designed system has incentivized them to behave in a certain way. This is one example.

cutemonster 6y ago
I've experienced this with doctors, who apparently are incentiviced to "treat" many people fast, so they've relatively often given harmful or meaningless advice, they want to be done quickly. I think those doctors are good people, it's a system problem: taking ones time (as a doctor) and looking for feedback the weeks after, to find out if they did right or not, isn't associated with any "reward" / kpi.
- staysaasy 6y ago
  100%, this problem is endemic to human society. Generally most people are reasonably smart, are not assholes, are doing their best. But the incentives and team structures inherent to any organization make people behave in bad ways.