And the guess of an answer they give is always the same: 1. A word-for-word copy of generic support steps (e.g. try restarting, try clearing your cache, log ou

And the guess of an answer they give is always the same: 1. A word-for-word copy of generic support steps (e.g. try restarting, try clearing your cache, log out of iCloud and back in again, etc) 2. Have you reset your PRAM? 3. Wow you have? Then you'll need to reset your NVRAM.