4 ms·
It doesn't help you with this project, but ongoing support should be something addressed in your initial contract -- e.g., "20 hours of post-shipping support ar
by zck 16y ago
It doesn't help you with this project, but ongoing support should be something addressed in your initial contract -- e.g., "20 hours of post-shipping support are included. Additional support may be purchased at a rate of no less than $XXX per hour, subject to availability, and may be declined for any reason."
- throwaway_today 16y agoGreat idea. I like that it includes a reasonable amount of support, but also puts a cap on things. I wish I had thought of that ahead of time. Also encourages the customer to test things out in their environment early, rather than assuming it'll just work fine under any circumstances.