That's rather harsh. The DHL "PRIO" sevice was explicitly created for Amazon and later opened to other larger customers like Zalando, but it's nothing I can buy

That's rather harsh. The DHL "PRIO" sevice was explicitly created for Amazon and later opened to other larger customers like Zalando, but it's nothing I can buy as a private person or even small online retailer. I think your 95 % next day delivery rate is actually the value that DHL promises to PRIO customers (https://www.dhl.de/content/dam/images/pdf/GK/dhl-paket-prio-fulfillment-infoblatt-201807.pdf https://www.dhl.de/content/dam/images/pdf/GK/dhl-paket-prio-... - they mention up to 97%), as regular parcels don't have a guaranteed delivery time. So to recap, DHL has created a specific service that it offered exclusively to Amazon (and now a few other retail giants) which prioritizes their packages. I can't buy that service as a regular Joe or small retailer, so my stuff gets deprioritized as compared to Amazon. In my personal experience I have witnessed that many times when sending or receiving packages, as my stuff from Amazon always arrives on time while my own packages take days or (in rare cases) even weeks to get delivered. What exactly is misleading about that?