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That's not reasonable at all. If their product doesn't work, you are entitled to a refund. Whether or not their systems allow them to refund you in a manner tha
by octodog 6y ago
That's not reasonable at all. If their product doesn't work, you are entitled to a refund. Whether or not their systems allow them to refund you in a manner that _suits them_ is irrelevant.
- the8472 6y ago> If their product doesn't work, you are entitled to a refund. Or a fix?
- hugh-avherald 6y agoIf the product doesn't work (at all), you are entitled to a refund. You are also entitled to a fix/replacement, but it's the consumer's choice. Hinges on whether the product has a "major failure" or a (lesser) defect.