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Amazon's example is completely different from that of Google or Facebook. - In Amazon's case, it is only Amazon that is that victim of its mistakes: if they de

Amazon's example is completely different from that of Google or Facebook. - In Amazon's case, it is only Amazon that is that victim of its mistakes: if they decide it's more efficient to give money to scammers than to avoid getting scammed, I couldn't care less. - In the case of Google and Facebook, they're not the victims for disrespecting their user's privacy, their users are. So, regulators should keep making the fines larger until it really really hurts them.

teachrdan 6y ago
The victim isn't Amazon, it's the next customer who buys the returned product--which wasn't even necessarily labeled as such. Now if Amazon included a guide with returned products, instructing customers what to evidence of fraud or tampering to look for? That would be a different story.
- doublesCs 6y ago
  No, the next customer will just return it as well. It's a mild inconvenience, the customer is hardly the victim. I'm for regulation of bad corporate actors, but punishing for mediocre customer service is going too far.
  - treis 6y ago
    If they're buying something as "new" and getting something that has been returned and is not factory sealed then they're getting ripped off. This time the buyer caught it, but what if it had been swapped for the same item with 80% of it's expected life used?
    - jowsie 6y ago
      In this case it was a known return. That's what amazon warehouse deals is.
      - treis 6y ago
        Ah, I missed that. Good point and you're right this is the risk you take buying returned goods.
    - armada651 6y ago
      Even though the HDD was a warehouse deal, Amazon is getting scammed in the "new and sealed" department as well. When I bought a new NZXT AOI cooler Amazon sent me the original box with a fake seal sticker on it. The original contents were taken out and the box was filled with an old used Corsair cooler and some random electronics. Even the manual was replaced with one for a pull up bar. Amazon could have known the sticker was fake because it was just a blank sticker without a logo and the box should be completely sealed in plastic when new.
  - teachrdan 6y ago
    They might not. Less technically savvy users may not realize that the performance on their "new" video card is less than it should be. Or they might realize too late and miss the window on their return. Or they might just give up because uninstalling the device, packaging and returning it is too much of a pain in the ass. If this is a "mild inconvenience" to the individual who has to deal with identifying that their product is not what they ordered and returning it, are you suggesting that Amazon--a company with a $1.4 TRILLION market cap--is somehow the real victim?
- obmelvin 6y ago
  >The victim isn't Amazon, it's the next customer who buys the returned product--which wasn't even necessarily labeled as such. Not saying that I'd want this to happen to me, but assuming Amazon made it right I'd say that I was just inconvenienced and they were the victim.
  - TAForObvReasons 6y ago
    You're the victim if you didn't realize it was the wrong item within the return period, which is a lot more common especially among people who aren't as intimately familiar with the technical details Plenty of people have been scammed on microSD cards, a common target for this fraud, because they didn't know how to properly test them and never pushed the capacity until after the return period.
- Klinky 6y ago
  Amazon Warehouse Deals are discounted customer returns.

teachrdan 6y ago

The victim isn't Amazon, it's the next customer who buys the returned product--which wasn't even necessarily labeled as such. Now if Amazon included a guide with returned products, instructing customers what to evidence of fraud or tampering to look for? That would be a different story.

doublesCs 6y ago
No, the next customer will just return it as well. It's a mild inconvenience, the customer is hardly the victim. I'm for regulation of bad corporate actors, but punishing for mediocre customer service is going too far.
- treis 6y ago
  If they're buying something as "new" and getting something that has been returned and is not factory sealed then they're getting ripped off. This time the buyer caught it, but what if it had been swapped for the same item with 80% of it's expected life used?
  - jowsie 6y ago
    In this case it was a known return. That's what amazon warehouse deals is.
    - treis 6y ago
      Ah, I missed that. Good point and you're right this is the risk you take buying returned goods.
  - armada651 6y ago
    Even though the HDD was a warehouse deal, Amazon is getting scammed in the "new and sealed" department as well. When I bought a new NZXT AOI cooler Amazon sent me the original box with a fake seal sticker on it. The original contents were taken out and the box was filled with an old used Corsair cooler and some random electronics. Even the manual was replaced with one for a pull up bar. Amazon could have known the sticker was fake because it was just a blank sticker without a logo and the box should be completely sealed in plastic when new.
- teachrdan 6y ago
  They might not. Less technically savvy users may not realize that the performance on their "new" video card is less than it should be. Or they might realize too late and miss the window on their return. Or they might just give up because uninstalling the device, packaging and returning it is too much of a pain in the ass. If this is a "mild inconvenience" to the individual who has to deal with identifying that their product is not what they ordered and returning it, are you suggesting that Amazon--a company with a $1.4 TRILLION market cap--is somehow the real victim?
obmelvin 6y ago
>The victim isn't Amazon, it's the next customer who buys the returned product--which wasn't even necessarily labeled as such. Not saying that I'd want this to happen to me, but assuming Amazon made it right I'd say that I was just inconvenienced and they were the victim.
- TAForObvReasons 6y ago
  You're the victim if you didn't realize it was the wrong item within the return period, which is a lot more common especially among people who aren't as intimately familiar with the technical details Plenty of people have been scammed on microSD cards, a common target for this fraud, because they didn't know how to properly test them and never pushed the capacity until after the return period.
Klinky 6y ago
Amazon Warehouse Deals are discounted customer returns.