17 ms·

Garmin Outage Persists After 24 Hours Downtime

96 points by seanhandley 6y ago

Animats 6y ago
Is this affecting anything important, like aircraft, boat, or car navigation, or just the fitness trackers?
- kelnage 6y ago
  Aviation database updating has apparently been hit by this [1], and pilots are mandated by the FAA to keep them up-to-date. Car navigation won't be significantly affected as long as the roads haven't changed drastically since the maps were last updated - all the plotting and directions are done on the device itself. 1. https://www.zdnet.com/article/garmin-services-and-production-go-down-after-ransomware-attack/ https://www.zdnet.com/article/garmin-services-and-production...
  - redis_mlc 6y ago
    > pilots are mandated by the FAA to keep them up-to-date. I think the FAR says, "all available information" which is an indirect way of saying up-to-date. In the US, you could use expired databases as long as your device doesn't lock you out, though it wouldn't look good if you had an incident. Buying a paper copy would be good CYA. In Canada, they change the fix names, so you would need to buy paper copies in the meantime.
- iamacyborg 6y ago
  Their call centres are affected so I suspect any sort of assistance with the above services is affected. Fitness trackers still work, you just can't sync with the app.
- civil_engineer 6y ago
  Oh man. I was mildly amused that people couldn’t access their fitness history. I just tried to access flygarmin.com to update my aircraft’s aviation databases, and this shit just got real. My airplane is grounded for IFR flights — I always fly IFR. I pay Garmin $865/year for subscription. There are thousands of aircraft in the same predicament.
  - _fat_santa 6y ago
    Does Garmin offer an SLA on these services? I feel like if I paid that much annually for a service they better well give me an SLA.
    - civil_engineer 6y ago
      I don’t know. I’ve never even thought about it. Until now.
  - civil_engineer 6y ago
    flygarmin.com is back online.
  - BikerGolfer 6y ago
    The fact that GARMIN is incapable of offering e.g. aviation updates via an alternative route such as downloading from a website and then manually uploading to a device (needs only to be open in emergencies) is simply ridiculous. This obviously also goes for any other of their services, but obviously with aviation (and potentially also maritime) data there is a much higher and substantial need to offer such services, and I also agree: The fact that no SLA for anything seems to be (offically) in place along with the fact that not a single statement regarding expected downtime is made... I stop there!
  - BikerGolfer 6y ago
    Quick question: Does anyone know who runs/hosts/maintains/secures GARMIN servers? Are they owned and operated by the company itself or is all or parts of it outsourced?
kelnage 6y ago
Rumour has it that it's been caused by a ransomware attack (although Garmin hasn't commented publicly) - I can't think of much else that would cause such a long outage.
- moooo99 6y ago
  I thought the same. Especially the fact that their webservices as well as their callcenter and other support systems are down screams ransomware attack.
- vayeate 6y ago
  I'm sure we'll see a long and well funded security department after this incident at other companies /s
voxadam 6y ago
https://news.ycombinator.com/item?id=23926289 https://news.ycombinator.com/item?id=23926289
Kototama 6y ago
My experience with Garmin devices is that the hardware is good but the software is average. GPS device for example are robust and they can function both with batteries and piles BUT the software can crash, searching for names on a map or entering text is almost guarantee to not work. They are years behind Android for example for user friendliness.
- vinay427 6y ago
  Their main distinguishing market at the moment seems to be wearables for athletes as well as dedicated GPS for aviation, etc., not consumer turn-by-turn navigation where smartphones can perform adequately. For example, tracking and providing analytics for training, particularly for running, bicycling, and other distance-based outdoor activities.
  - walrus01 6y ago
    that also seems to be a much higher value business - towards the tail end of when dedicated gps navigation devices were reaching full saturation, before everyone switched to just using google maps or waze on their phone, they were down to like $89 per piece... Or the functionality is now built directly into the car. Whereas the higher end fitness watches and their 'tactical' product lines are $350 to $950.
- cinntaile 6y ago
  Ever since my Oregon 650 refused to boot until I connected it to my computer I kind of lost faith in their hardware. I was hiking so connecting it to a computer was not an option. Needless to say I was not amused.
  - nix23 6y ago
    The best line for outdoor is still the GPSMAP-Series (the 62st for example), very robust but heavy.
    - 205guy 6y ago
walrus01 6y ago
Two weeks ago I posted that I was suspicious of using 'cloud' based fitness data aggregation systems: https://news.ycombinator.com/item?id=23775957 https://news.ycombinator.com/item?id=23775957 In this case I hate to be proven right, but it's not looking good for Garmin. There's lots of road cyclists out there with $750 useless watches now. I can tell you that after this event the odds of me ever purchasing a Garmin device that relies on anything 'cloud' based have even further decreased. Even if the watches can function offline, how can anybody have any degree of trust that all of their previously uploaded data has not been stolen? Based on the reported use of ransomware and the very lengthy downtime, it really sounds like Garmin's network was owned quite thoroughly. Is there some group out there now in possession of hundreds of thousands of .gpx files with detailed tracking points of peoples' residences, favorite running and cycling routes, and what times of the day they're usually away from home? Nobody knows. After seeing 20+ years and many dozens of instances of data breaches from this that we would now define as 'the cloud', I find that the only solution is to simply not upload to a third party anything you consider proprietary information. Meanwhile my fully offline or local-workstation-hosted GPX based tracking method continues to work normally.
- SCdF 6y ago
  > There's lots of road cyclists out there with $750 useless watches now. I can tell you that after this event the odds of me ever purchasing a Garmin device that relies on anything 'cloud' based have even further decreased. They work offline. At least, as much as I use mine it still functions, there may be more advanced features. > Meanwhile my fully offline or local-workstation-hosted GPX based tracking method continues to work normally. You can still get the gpx files right off the watch. Apart from that, this is the classic Hacker News argument of "why do the normies rely on these cloud services it's trivial to <insert giant complicated setup here>". It's awesome that it works for you. My parents, one of whom in his retirement hacks on code that combines local drone captured data with local government LIDAR data and parses it for more accurate maps of his lifestyle block, don't have time for those shenanagins. The expectation that everyone does is folly
  - walrus01 6y ago
svacko 6y ago
More on this topic: https://www.theguardian.com/business/2020/jul/24/smartwatch-maker-garmin-hit-by-outages-after-ransomware-attack https://www.theguardian.com/business/2020/jul/24/smartwatch-...
tallanvor 6y ago
The real issue is Garmin's lack of communication. I'd be willing to bet that their legal and finance teams are fighting to keep them from saying anything (their earnings call is on the 29th). So much goodwill is lost by companies that don't communicate when problems are affecting customers.
- WrtCdEvrydy 6y ago
  Because as a customer, you're still the product. I'm sure any communication will have to minimize stockholder impact and will be watered down instead of being 'Oh shit, all of our crap is encrypted'
  - tallanvor 6y ago
    > Because as a customer, you're still the product. That is simply false. I'm fine with people making that claim about companies like Facebook and Google - they make most of their money selling advertising, so yes, in that sense, their users are a product they are offering to advertisers. But that's not how Garmin works. Garmin provides products to us, and offers services that they hope will keep us in their ecosystem. Unless you have reasonable evidence that they are lying in their privacy polices, such as at https://www.garmin.com/en-US/privacy/connect/ https://www.garmin.com/en-US/privacy/connect/ , then you cannot reasonably make the claim you have made.
    - drtillberg 6y ago
      I understood the parent to be commenting that Garmin is repackaging customer revenue as a securities product, i.e., their common stock, which they sell to investors. Point being that investors are the key stakeholder, not customers. It's not a unique POV for a company to have, it's just it's maybe more a subject of laser focus for companies in this era.
      - _Understated_ 6y ago
        That could be extended to all publicly traded companies using that logic.
dveeden2 6y ago
https://status.inreach.garmin.com/ https://status.inreach.garmin.com/ has some status updates and says that SOS communication isn't affected.
- 205guy 6y ago
  More precisely: "inReach SOS and messaging continue to work." "inReach SOS and messaging have been fully functional and remain so." This is reassuring because people who go to remote places and rely on the inReach satellite SOS and messaging have not been affected. If they had been affected, they would've been cut off with no explanation--for example unable to relay status to family, or to request an early pickup. While not in itself life-threatening, it would cause a lot of unnecessary worry and possibly unnecessary rescues. I had wondered if their satellite messages was affected. Obviously, a message goes from the unit in the field to a ground-station, and then to the recipient's regular messaging or email. The question is whether it touched one of Garmin's servers to do that, and if that server was affected--apparently not.
  - notacoward 6y ago
    I'll bet there's a PM somewhere who had to fight like hell to keep those systems separate and is feeling pretty damn vindicated right now.
    - NotSammyHagar 6y ago
      Found a pm, ha! Whoever it was, good job. It's astounding that companies don't seem to have real recovery systems, this keeps happening.
    - phatfish 6y ago
      There must be some regulations that need to be met to run an SOS service? I bet if those didn't exist the SOS service would be down now as well and peoples lives would be in danger. The rest of their services clearly had as little spent on them as possible to "maximise shareholder return".
  - 6y ago
mastazi 6y ago
It’s not just some fitness smartwatch, as the linked Tweet might lead you to think: > Pilots told the tech website that they had not been able to download new Garmin software with up-to-date versions of the aviation database, which is a legal requirement for flying. The Garmin Pilot app, which is used to schedule and plan flights, was also hit by the attack. Source: https://news.ycombinator.com/item?id=23937097 https://news.ycombinator.com/item?id=23937097 PS in case you’re not into aviation - Garmin is used in smaller aircraft, not airliners but this is still a significant disruption - smaller planes and helicopters carry out important roles such as firefighting, heli ambulance, flying doctors services (e.g. in Australia) rescue ops etc.
- t0mas88 6y ago
  Garmin has a lot of market share in small piston / hobby flying planes, but they're also big in small to mid size private jets and turboprops. More and more are using the Garmin G1000 and G3000 cockpit or older models upgrading from traditional instruments to the G600. In those cases it's not uncommon to use Garmin Pilot + Jeppesen for the good integration with the onboard systems when loading flightplans etc. So this outage could be painful for some corporate flight departments and air taxi companies as well. Luckily you can also print the charts without that much trouble and fly like the old days.
  - stevehawk 6y ago
    But I bet ForeFlight sales just spiked
- btgeekboy 6y ago
  FlyGarmin is already back up. And it’s not a huge deal in my opinion. In addition to being only smaller operators, dbs don’t expire and roll over on the same day. New releases are available early. Absolute worst case, if you were flying IFR and it was worth the expense, you could go to Jeppesen and buy a 1-off update for your avionics. Garmin Pilot could be replaced by a ForeFlight trial, etc. It’s not like Garmin goes down, planes are grounded.
Squarex 6y ago
Should I block credit cards i have connected with Garmin Pay?
- minaguib 6y ago
  Forensics can sometimes prove "X happened", but not "Y didn't happen". That's why sometimes companies will make statements like "we have no evidence that the hackers did Y1, Y2 or Y3". It doesn't mean anything really. That is to say, once Garmin becomes communicative again, they may be prescriptive in answering questions like yours head-on, or due to lack of concrete proof, punt and obfuscate. Suffice to say, it appears they've been owned through-and-through, so you may want to err on the side of caution.
  - minaguib 6y ago
    Welp, here it is - from https://www.garmin.com/en-CA/outage/ https://www.garmin.com/en-CA/outage/ : > Garmin has no indication that this outage has affected your data, including activity, payment or other personal information.
jpayeur 6y ago
This is not good but sadly any source of massive amounts of user data will continue to be targeted in this day and age. I'm an avid cyclist and use Garmin Edge GPS cycling computers. Luckily they store activities locally. I'm sure I'll be able to sync my rides soon enough ;)
zenexer 6y ago
Better link with more details: https://www.zdnet.com/article/garmin-services-and-production-go-down-after-ransomware-attack/ https://www.zdnet.com/article/garmin-services-and-production... A couple important excerpts (there's a lot more detail in the article): > ... flyGarmin has also been down today. This is Garmin's web service that supports the company's line of aviation navigational equipment. Other HN commenters have already elaborated on the implications of that. > ... while we confirmed that this is a ransomware attack, we could not 100% verify claims that this was caused by WastedLocker. Garmin hasn't officially commented on the cause, but they did tweet that their call centers are down (https://twitter.com/Garmin/status/1286278816302850048 https://twitter.com/Garmin/status/1286278816302850048): > This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. (2/2)
BikerGolfer 6y ago
For a view of how GARMIN must feel right now: https://www.feltet.dk/octo_cms/files/Feltet.dk/Billeder/2014/Lob/Giro_dItalia/1_etape/Giro_2014_1_etape_TTT_Garmin_-_Sharp_styrt_.jpg https://www.feltet.dk/octo_cms/files/Feltet.dk/Billeder/2014...
BikerGolfer 6y ago
Asked in a related thread already, but bigger audience here: Does anyone know who runs/hosts/maintains/secures GARMIN servers? Are they owned and operated by the company itself or is all or parts of it outsourced?

96 points by seanhandley 6y ago

Animats 6y ago

Is this affecting anything important, like aircraft, boat, or car navigation, or just the fitness trackers?

kelnage 6y ago
Aviation database updating has apparently been hit by this [1], and pilots are mandated by the FAA to keep them up-to-date. Car navigation won't be significantly affected as long as the roads haven't changed drastically since the maps were last updated - all the plotting and directions are done on the device itself. 1. https://www.zdnet.com/article/garmin-services-and-production-go-down-after-ransomware-attack/ https://www.zdnet.com/article/garmin-services-and-production...
- redis_mlc 6y ago
  > pilots are mandated by the FAA to keep them up-to-date. I think the FAR says, "all available information" which is an indirect way of saying up-to-date. In the US, you could use expired databases as long as your device doesn't lock you out, though it wouldn't look good if you had an incident. Buying a paper copy would be good CYA. In Canada, they change the fix names, so you would need to buy paper copies in the meantime.
iamacyborg 6y ago
Their call centres are affected so I suspect any sort of assistance with the above services is affected. Fitness trackers still work, you just can't sync with the app.
civil_engineer 6y ago
Oh man. I was mildly amused that people couldn’t access their fitness history. I just tried to access flygarmin.com to update my aircraft’s aviation databases, and this shit just got real. My airplane is grounded for IFR flights — I always fly IFR. I pay Garmin $865/year for subscription. There are thousands of aircraft in the same predicament.
- _fat_santa 6y ago
  Does Garmin offer an SLA on these services? I feel like if I paid that much annually for a service they better well give me an SLA.
  - civil_engineer 6y ago
    I don’t know. I’ve never even thought about it. Until now.
- civil_engineer 6y ago
  flygarmin.com is back online.
- BikerGolfer 6y ago
  The fact that GARMIN is incapable of offering e.g. aviation updates via an alternative route such as downloading from a website and then manually uploading to a device (needs only to be open in emergencies) is simply ridiculous. This obviously also goes for any other of their services, but obviously with aviation (and potentially also maritime) data there is a much higher and substantial need to offer such services, and I also agree: The fact that no SLA for anything seems to be (offically) in place along with the fact that not a single statement regarding expected downtime is made... I stop there!
- BikerGolfer 6y ago
  Quick question: Does anyone know who runs/hosts/maintains/secures GARMIN servers? Are they owned and operated by the company itself or is all or parts of it outsourced?

kelnage 6y ago

Rumour has it that it's been caused by a ransomware attack (although Garmin hasn't commented publicly) - I can't think of much else that would cause such a long outage.

moooo99 6y ago
I thought the same. Especially the fact that their webservices as well as their callcenter and other support systems are down screams ransomware attack.
vayeate 6y ago
I'm sure we'll see a long and well funded security department after this incident at other companies /s

voxadam 6y ago

https://news.ycombinator.com/item?id=23926289 https://news.ycombinator.com/item?id=23926289

Kototama 6y ago

My experience with Garmin devices is that the hardware is good but the software is average. GPS device for example are robust and they can function both with batteries and piles BUT the software can crash, searching for names on a map or entering text is almost guarantee to not work. They are years behind Android for example for user friendliness.

vinay427 6y ago
Their main distinguishing market at the moment seems to be wearables for athletes as well as dedicated GPS for aviation, etc., not consumer turn-by-turn navigation where smartphones can perform adequately. For example, tracking and providing analytics for training, particularly for running, bicycling, and other distance-based outdoor activities.
- walrus01 6y ago
  that also seems to be a much higher value business - towards the tail end of when dedicated gps navigation devices were reaching full saturation, before everyone switched to just using google maps or waze on their phone, they were down to like $89 per piece... Or the functionality is now built directly into the car. Whereas the higher end fitness watches and their 'tactical' product lines are $350 to $950.
cinntaile 6y ago
Ever since my Oregon 650 refused to boot until I connected it to my computer I kind of lost faith in their hardware. I was hiking so connecting it to a computer was not an option. Needless to say I was not amused.
- nix23 6y ago
  The best line for outdoor is still the GPSMAP-Series (the 62st for example), very robust but heavy.
  - 205guy 6y ago

walrus01 6y ago

Two weeks ago I posted that I was suspicious of using 'cloud' based fitness data aggregation systems: https://news.ycombinator.com/item?id=23775957 https://news.ycombinator.com/item?id=23775957 In this case I hate to be proven right, but it's not looking good for Garmin. There's lots of road cyclists out there with $750 useless watches now. I can tell you that after this event the odds of me ever purchasing a Garmin device that relies on anything 'cloud' based have even further decreased. Even if the watches can function offline, how can anybody have any degree of trust that all of their previously uploaded data has not been stolen? Based on the reported use of ransomware and the very lengthy downtime, it really sounds like Garmin's network was owned quite thoroughly. Is there some group out there now in possession of hundreds of thousands of .gpx files with detailed tracking points of peoples' residences, favorite running and cycling routes, and what times of the day they're usually away from home? Nobody knows. After seeing 20+ years and many dozens of instances of data breaches from this that we would now define as 'the cloud', I find that the only solution is to simply not upload to a third party anything you consider proprietary information. Meanwhile my fully offline or local-workstation-hosted GPX based tracking method continues to work normally.

SCdF 6y ago
> There's lots of road cyclists out there with $750 useless watches now. I can tell you that after this event the odds of me ever purchasing a Garmin device that relies on anything 'cloud' based have even further decreased. They work offline. At least, as much as I use mine it still functions, there may be more advanced features. > Meanwhile my fully offline or local-workstation-hosted GPX based tracking method continues to work normally. You can still get the gpx files right off the watch. Apart from that, this is the classic Hacker News argument of "why do the normies rely on these cloud services it's trivial to <insert giant complicated setup here>". It's awesome that it works for you. My parents, one of whom in his retirement hacks on code that combines local drone captured data with local government LIDAR data and parses it for more accurate maps of his lifestyle block, don't have time for those shenanagins. The expectation that everyone does is folly
- walrus01 6y ago

svacko 6y ago

More on this topic: https://www.theguardian.com/business/2020/jul/24/smartwatch-maker-garmin-hit-by-outages-after-ransomware-attack https://www.theguardian.com/business/2020/jul/24/smartwatch-...

tallanvor 6y ago

The real issue is Garmin's lack of communication. I'd be willing to bet that their legal and finance teams are fighting to keep them from saying anything (their earnings call is on the 29th). So much goodwill is lost by companies that don't communicate when problems are affecting customers.

WrtCdEvrydy 6y ago
Because as a customer, you're still the product. I'm sure any communication will have to minimize stockholder impact and will be watered down instead of being 'Oh shit, all of our crap is encrypted'
- tallanvor 6y ago
  > Because as a customer, you're still the product. That is simply false. I'm fine with people making that claim about companies like Facebook and Google - they make most of their money selling advertising, so yes, in that sense, their users are a product they are offering to advertisers. But that's not how Garmin works. Garmin provides products to us, and offers services that they hope will keep us in their ecosystem. Unless you have reasonable evidence that they are lying in their privacy polices, such as at https://www.garmin.com/en-US/privacy/connect/ https://www.garmin.com/en-US/privacy/connect/ , then you cannot reasonably make the claim you have made.
  - drtillberg 6y ago
    I understood the parent to be commenting that Garmin is repackaging customer revenue as a securities product, i.e., their common stock, which they sell to investors. Point being that investors are the key stakeholder, not customers. It's not a unique POV for a company to have, it's just it's maybe more a subject of laser focus for companies in this era.
    - _Understated_ 6y ago
      That could be extended to all publicly traded companies using that logic.

dveeden2 6y ago

https://status.inreach.garmin.com/ https://status.inreach.garmin.com/ has some status updates and says that SOS communication isn't affected.

205guy 6y ago
More precisely: "inReach SOS and messaging continue to work." "inReach SOS and messaging have been fully functional and remain so." This is reassuring because people who go to remote places and rely on the inReach satellite SOS and messaging have not been affected. If they had been affected, they would've been cut off with no explanation--for example unable to relay status to family, or to request an early pickup. While not in itself life-threatening, it would cause a lot of unnecessary worry and possibly unnecessary rescues. I had wondered if their satellite messages was affected. Obviously, a message goes from the unit in the field to a ground-station, and then to the recipient's regular messaging or email. The question is whether it touched one of Garmin's servers to do that, and if that server was affected--apparently not.
- notacoward 6y ago
  I'll bet there's a PM somewhere who had to fight like hell to keep those systems separate and is feeling pretty damn vindicated right now.
  - NotSammyHagar 6y ago
    Found a pm, ha! Whoever it was, good job. It's astounding that companies don't seem to have real recovery systems, this keeps happening.
  - phatfish 6y ago
    There must be some regulations that need to be met to run an SOS service? I bet if those didn't exist the SOS service would be down now as well and peoples lives would be in danger. The rest of their services clearly had as little spent on them as possible to "maximise shareholder return".
- 6y ago

mastazi 6y ago

It’s not just some fitness smartwatch, as the linked Tweet might lead you to think: > Pilots told the tech website that they had not been able to download new Garmin software with up-to-date versions of the aviation database, which is a legal requirement for flying. The Garmin Pilot app, which is used to schedule and plan flights, was also hit by the attack. Source: https://news.ycombinator.com/item?id=23937097 https://news.ycombinator.com/item?id=23937097 PS in case you’re not into aviation - Garmin is used in smaller aircraft, not airliners but this is still a significant disruption - smaller planes and helicopters carry out important roles such as firefighting, heli ambulance, flying doctors services (e.g. in Australia) rescue ops etc.

t0mas88 6y ago
Garmin has a lot of market share in small piston / hobby flying planes, but they're also big in small to mid size private jets and turboprops. More and more are using the Garmin G1000 and G3000 cockpit or older models upgrading from traditional instruments to the G600. In those cases it's not uncommon to use Garmin Pilot + Jeppesen for the good integration with the onboard systems when loading flightplans etc. So this outage could be painful for some corporate flight departments and air taxi companies as well. Luckily you can also print the charts without that much trouble and fly like the old days.
- stevehawk 6y ago
  But I bet ForeFlight sales just spiked
btgeekboy 6y ago
FlyGarmin is already back up. And it’s not a huge deal in my opinion. In addition to being only smaller operators, dbs don’t expire and roll over on the same day. New releases are available early. Absolute worst case, if you were flying IFR and it was worth the expense, you could go to Jeppesen and buy a 1-off update for your avionics. Garmin Pilot could be replaced by a ForeFlight trial, etc. It’s not like Garmin goes down, planes are grounded.

Squarex 6y ago

Should I block credit cards i have connected with Garmin Pay?

minaguib 6y ago
Forensics can sometimes prove "X happened", but not "Y didn't happen". That's why sometimes companies will make statements like "we have no evidence that the hackers did Y1, Y2 or Y3". It doesn't mean anything really. That is to say, once Garmin becomes communicative again, they may be prescriptive in answering questions like yours head-on, or due to lack of concrete proof, punt and obfuscate. Suffice to say, it appears they've been owned through-and-through, so you may want to err on the side of caution.
- minaguib 6y ago
  Welp, here it is - from https://www.garmin.com/en-CA/outage/ https://www.garmin.com/en-CA/outage/ : > Garmin has no indication that this outage has affected your data, including activity, payment or other personal information.

jpayeur 6y ago

This is not good but sadly any source of massive amounts of user data will continue to be targeted in this day and age. I'm an avid cyclist and use Garmin Edge GPS cycling computers. Luckily they store activities locally. I'm sure I'll be able to sync my rides soon enough ;)

zenexer 6y ago

Better link with more details: https://www.zdnet.com/article/garmin-services-and-production-go-down-after-ransomware-attack/ https://www.zdnet.com/article/garmin-services-and-production... A couple important excerpts (there's a lot more detail in the article): > ... flyGarmin has also been down today. This is Garmin's web service that supports the company's line of aviation navigational equipment. Other HN commenters have already elaborated on the implications of that. > ... while we confirmed that this is a ransomware attack, we could not 100% verify claims that this was caused by WastedLocker. Garmin hasn't officially commented on the cause, but they did tweet that their call centers are down (https://twitter.com/Garmin/status/1286278816302850048 https://twitter.com/Garmin/status/1286278816302850048): > This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. (2/2)

BikerGolfer 6y ago

For a view of how GARMIN must feel right now: https://www.feltet.dk/octo_cms/files/Feltet.dk/Billeder/2014/Lob/Giro_dItalia/1_etape/Giro_2014_1_etape_TTT_Garmin_-_Sharp_styrt_.jpg https://www.feltet.dk/octo_cms/files/Feltet.dk/Billeder/2014...

BikerGolfer 6y ago

Asked in a related thread already, but bigger audience here: Does anyone know who runs/hosts/maintains/secures GARMIN servers? Are they owned and operated by the company itself or is all or parts of it outsourced?