You're not crazy -- this happened to me too even though I thought I never realized I had actually signed up for the subscription (I just went to the first page

You're not crazy -- this happened to me too even though I thought I never realized I had actually signed up for the subscription (I just went to the first page of one of their flows) and after I thought I had cancelled. I kept filing chargebacks with my credit card provider and was finally able to cancel my account through the app. Good luck resolving your case!