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DO doesn't have a great track record for customer trust. I run personal workload but couldn't recommend it over AWS to a larger company. - https://news.ycomb
by webo 6y ago
DO doesn't have a great track record for customer trust. I run personal workload but couldn't recommend it over AWS to a larger company.
- https://news.ycombinator.com/item?id=23117660
- https://news.ycombinator.com/item?id=20064169
- StopHammoTime 6y agoSales != Engineering (in regards to the first one), AWS have had similar issues. The second one wasn't good. https://www.zdnet.com/article/aws-error-exposed-godaddy-server-secrets/ https://www.zdnet.com/article/aws-error-exposed-godaddy-serv...
- hinkley 6y agoThere comes a point where your pricing is so opaque and confusing that it's indistinguishable from lying. Those people are jealous of AWS.
- danaris 6y agoReading through that second one, while the inciting incident was certainly pretty bad, their eventual response was, to my mind, all that could be hoped from a company in this day and age: https://www.digitalocean.com/blog/an-update-on-last-weeks-customer-shutdown-incident/ https://www.digitalocean.com/blog/an-update-on-last-weeks-cu...? They recognized that their processes were too mechanistic and inhuman, and introduced a lot more compassion and open communication into them—and even chose to spend more money on hiring people to reduce ticket queue wait times. I'd say that speaks volumes in DigitalOcean's favour.