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For many many hours already, including SSO, their webshop, and all of Garmin connect. The devices can't sync anymore, the mobile apps are all but useless and Ga

For many many hours already, including SSO, their webshop, and all of Garmin connect. The devices can't sync anymore, the mobile apps are all but useless and Garmin has yet to comment on any of this. Yikes.

mns 6y ago
It's weird that everything Garmin related is down. I wonder if they got hacked or something similar and just took everything offline. Their response is also weird, seems like internal infrastructure is also down. "We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time. This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience."
- alfalfasprout 6y ago
  I’m guessing they pulled “the plug” on everything once they saw the ransomware was spreading.
  - usrusr 6y ago
    Probably after losing a few rounds of whack-a-mole with partial shutdowns. Might even be a better customer experience, a few days of a clear "Garmin is down, do everything with cables like they did back in 2010" is much less frustrating to deal with than all the services being in some form of flaky brownout state where nothing ever works reliably and you keep trying and failing.
christoph 6y ago
It's made me realise how crazy reliant my Garmin watch is on their infrastructure. I went onto the app this morning to try and alter a watch face I already have downloaded, which should totally be configurable through just the mobile app alone. Why the hell does it need to talk to Garmin's servers to let me do this? It should just be possible through the app alone, without needing any involvement from Garmin's servers.
- parliament32 6y ago
  Depends on your device, but on a Fenix you can swap/configure watch faces directly on the device.

mns 6y ago

It's weird that everything Garmin related is down. I wonder if they got hacked or something similar and just took everything offline. Their response is also weird, seems like internal infrastructure is also down. "We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time. This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience."

alfalfasprout 6y ago
I’m guessing they pulled “the plug” on everything once they saw the ransomware was spreading.
- usrusr 6y ago
  Probably after losing a few rounds of whack-a-mole with partial shutdowns. Might even be a better customer experience, a few days of a clear "Garmin is down, do everything with cables like they did back in 2010" is much less frustrating to deal with than all the services being in some form of flaky brownout state where nothing ever works reliably and you keep trying and failing.

christoph 6y ago

It's made me realise how crazy reliant my Garmin watch is on their infrastructure. I went onto the app this morning to try and alter a watch face I already have downloaded, which should totally be configurable through just the mobile app alone. Why the hell does it need to talk to Garmin's servers to let me do this? It should just be possible through the app alone, without needing any involvement from Garmin's servers.

parliament32 6y ago
Depends on your device, but on a Fenix you can swap/configure watch faces directly on the device.