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Apple isn't a hardware vendor: it isn't building its strategy off continually trying to get people to switch to the "latest and greatest." Instead, it's focusin
by tomkarlo 16y ago
Apple isn't a hardware vendor: it isn't building its strategy off continually trying to get people to switch to the "latest and greatest." Instead, it's focusing on making it's money off the app store / itunes platform, and doing that makes it more important to keep their existing customers happy and on the phones they've already bought. That's why you see them being so consistent about upgrades, etc and support for the older units than other manufacturers.
Continual planned obsolescence is great for hardware sales but tends to make your customers feel a little sour about the product they bought from you last year. If you really want them to be loyal, buying apps and staying with the brand, it seems like a better plan to keep them happy through as much of the product cycle as possible by reducing hardware churn and focusing on software upgrades you can use for marketing but also distribute to your existing base.