Possibly I should be clearer. I assume them to be broadly technically competent in so much as they won't let their master install get infected with a key logge

Possibly I should be clearer. I assume them to be broadly technically competent in so much as they won't let their master install get infected with a key logger. I'm happy to accept that they may be incompetent when it comes to making decisions about whether it would be a good idea to install a key logger for support or audit purposes.