4 ms·
> the customer is likely to blame Apple again instead of whoever did the repair. Says who? Bad repair shops are a problem, but Apple is exacerbating that prob
by CivBase 6y ago
> the customer is likely to blame Apple again instead of whoever did the repair.
Says who?
Bad repair shops are a problem, but Apple is exacerbating that problem and they know it. They want people to go the Apple store where their "geniuses" can tell them they have to spend thousands of dollars to replace a main board when the actual problem is a bent pin or an unplugged battery. They want independent repair to have a bad name so they can keep getting away with that nonsense.
How are independent repair shops supposed to use on-brand parts when Apple wont even sell them at a reasonable price without some ridiculous contract?
Apple's independent repair program is complete BS. Expensive parts, a lackluster part selection, and frivolous certifications are one thing, but that's not enough for Apple. Their independent repair program essentially prevents shops from doing anything more than simple screen and battery replacements. If they offer services beyond that, Apple revokes the shop's "privilege" to purchase overpriced OEM components.
They say they want to prevent customers from being scammed by bad repair shops, but Apple's scam is just as bad. They want you to buy new devices, regardless of whether you want them, and they will trick you into buying them if they think they can get away with it.