4 ms·
Humane and accessible services are still designed at scale, rather than on an individual level.
by aerosmile 6y ago
Humane and accessible services are still designed at scale, rather than on an individual level.
- gmfawcett 6y agoOf course. In context, I read "anything at scale does this" to mean "anything at scale dehumanizes its users" which is the point that I disagree with. A scaled-up service can still honour the client -- it takes intention and good design, but it's certainly possible.