2 ms·
The perverse incentive in the last point has been bugging for years and it's true of proprietary projects too. As soon as you start selling support as a separat
by jobigoud 6y ago
The perverse incentive in the last point has been bugging for years and it's true of proprietary projects too. As soon as you start selling support as a separate product/service, anything that makes the software easier to use creates a conflict.
- dalke 6y agoYeah, I fell bad about asking my customers to renew their support contract when they don't send me any support or feature requests during the year. But they do, so I must be doing something right.