There was an experiment where they introduced "B2" which was a redesigned terminal and it looked and felt much more like a web browser. People hated it. They mo

There was an experiment where they introduced "B2" which was a redesigned terminal and it looked and felt much more like a web browser. People hated it. They moved it to an opt-in feature. No one (except internal BB engineers) used it for years so they eventually stopped adding features. Then after another few years they stopped supporting it. Then semi-recently (within 2 years) they shut it off completely. No one was willing to switch. Now they just rollout small changes incrementally (much better approach anyway).