I also worked at Xerox. They were good at keeping their employees in the dark. Xerox believed in keeping as much information secret as possible, even from custo

I also worked at Xerox. They were good at keeping their employees in the dark. Xerox believed in keeping as much information secret as possible, even from customers who needed (and were entitled to) technical information about the equipment they leased at exorbitant cost, like the 9700 laser printer (120 pages/min, two-sided in 1979). They did such a great job of focusing on copiers, that they blew their lead in the major technologies of the century: GUI, mouse, laser printing, LAN. Every new hire gets a copy of "The billions nobody wanted", the story of Chester Carlson, his invention of xerography, and how many companies turned him down. It's ironic that they repeated the same mistakes.