Yes, a good escalation policy would have a primary responder, a backup or secondary, and then one or managers, going up the hierarchy. PagerDuty supports that

Yes, a good escalation policy would have a primary responder, a backup or secondary, and then one or managers, going up the hierarchy. PagerDuty supports that and my next post will be on that topic. Having a good device is important too though; if you sleep through or miss an alert, it may take another 10-20 minutes or so (depending on the escalation policy) before the alert escalates to the next person. This slack time could be pretty important depending on the severity of the problem.