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Yes, this. I’m sick of finding contact forms to respond to incorrectly issued invoices.
by thatha7777 6y ago
Yes, this. I’m sick of finding contact forms to respond to incorrectly issued invoices.
- x0x0 6y agoJust don't pay them. They'll reach out.
- TristanBall 6y agoHa.. or they'll send multiple invoices from no-reply, then pass you off to debt collection and/or lawyers. I'd draw a distinction between this kind of email - where a company is at least trying to require you to do something, and which may have ongoing personal or legal or personal ramifications ( e.g., credit score ), and just about any other commercial email, whether it's a "campaign", or automated function alerts or whatever. Sending invoices from no-reply, with a vague "see our website for contact details" is such terrible customer service that it borders on bullying. If a business can't deal with all the auto-responders, then the method of response should include enough context that the first person a reach knows what's going on, and is most likely the right person to deal with the response. So, for example a link to a contact form that's prefilled with context information ( like an invoice number, or a ticket number that was auto-created when the invoice was ), and that routes directly to the correct people, eg ccounts, not sales or tech support!
- sukilot 6y agoFortunately, in US you can challenge those fraudulent debt collection attempts and they will be cancelled by default if no human fixes them, or else the collector pays fines to you.
- social_quotient 6y agoHa - this is exactly what caused me to post the original submission. A wrongly generated invoice from ADT Security.