This post does a good job documenting how communication can break down over time in an organization. While a person can easily talk to (e-mail) a group or anoth

This post does a good job documenting how communication can break down over time in an organization. While a person can easily talk to (e-mail) a group or another person, it's not as natural for a group to talk to another group or person. It doesn't look like there is a good/obvious solution to this breakdown. For a solution to work, the (ideally automated) system would have to be smart enough to communicate to the appropriate group/persons/etc. Also, the system would (ideally) have the right amount of communication to avoid users tuning out perceived spam.