4 ms·

What was his answer?

• benatkin 16y ago
  Something about how paying customers have a stake in the outcome of the feedback, so they try to make their feedback effective. The transcript should be out soon.
  • spencerfry 16y ago
    On the other hand, maybe free customers will give effective feedback because there are only a few things preventing them from upgrading. Obviously would have to be looked at on a case-by-case basis.
    • bherms 16y ago
      He mentioned that feedback from non-paying customers is great too and (imo) implied for this reason. The message started off with him saying its better to have feedback from paying customers, but then evolved into saying they're both valuable in different ways.