Zoom didn't succeed at Cisco's failure. It wasn't Cisco's lunch that was eaten. Zoom succeeded because the founder left and organized a venture. A new organiz

Zoom didn't succeed at Cisco's failure. It wasn't Cisco's lunch that was eaten. Zoom succeeded because the founder left and organized a venture. A new organization, a new culture, new leadership, and so so much luck contribute to the outcome. Only thing Cisco could have done better was establish a venture capital division to fund work beyond its internal controls. Yet, they would probably only fund ideas by top performers and this in itself wouldn't ensure greater success because metrics, politics and culture driving employees performance do not imply excellence or deficits.