Not sure if you would call this "enterprise", but for fammesportswear.com, we use Airtable for documenting sample tests, custom system for return handling, mai

Not sure if you would call this "enterprise", but for fammesportswear.com, we use Airtable for documenting sample tests, custom system for return handling, maintaining list of suppliers etc. One issue for us with Google form is that file uploads cannot be done by non-google accounts, this works well in Airtable.